Frequently Asked Questions

Details of how to get to @sohoplace can be found at sohoplace.org/your-visit

Soft drinks in plastic bottles or cartons may be brought in to the theatre, but not glass bottles. However any alcohol purchased off the premises will not be permitted.

Beverages and food items purchased outside of the theatre are not permitted. Hot food is strictly prohibited and must be disposed of prior to entering the foyer.

We have a large cloakroom that can be used by all patrons free of charge. To respect performers and fellow patrons, we request that bags bigger than an A4 piece of paper (21cm x 30cm) are checked into the cloakroom. These items are all subject to being searched and can only be stored in the building during the performance times.

Yes you can, but please be aware that it will be searched before placing it in the cloakroom

All lost property found in the theatre will be taken to the stage door at the end of each day. If you wish to speak to stage door regarding a lost item, please call our Box Office team on 0330 333 5961 and they can put you through.

Security checks are in operation at our theatre for your safety. Please allow extra time for entrance. Beverages and food items purchased outside of the theatre are not permitted inside. Sealed bottles of water will be allowed. Please inform us of any special dietary requirements before your visit or speak to the Theatre Management on arrival at the theatre. Email: info@sohoplace.org or phone: 0330 333 5961

We do not allow items that could be considered as dangerous into the theatre. This can include (but is not exclusive to) knives, sticks / batons, heavy or sharp items, glass, flowers, laser pointers, chemicals, aerosols, sports bats or clubs. If found during security checks these items will be confiscated. As mentioned above, beverages and food items purchased outside of the theatre are also not permitted inside our theatre. Sealed bottles of water will be allowed, provided they’re not in glass bottles. Please inform us of any special dietary requirements before your visit or speak to the Theatre Management on arrival at the theatre.

We have a ground floor bar, which is open 1 hour and 30 minutes before show times as well as bars on each level of the theatre which open roughly 45 minutes before each performance. Bars will be open during intervals, and the ground floor bar will remain open after performances finish. Our bars stock light snacks such as crisps, sweets and chocolate, but no hot food.

Our buzzy ground floor bar will be open 90minutes before the performance, serving a range of beers, wines, cocktails, mocktails, rums and gins.

Our stage door address is: 133 Charing Cross Road, Goslett Yard, London, WC2H 0EA

If you’re driving into the West End to see a show, take advantage of Q-Park’s Theatreland Parking Scheme. Save 50% off parking with Q-Park (after 12pm and for up to 4 hours). Customers must book parking in advance here.

@sohoplace is fully air-conditioned.

The performance starts promptly at the advertised time on your ticket and the doors open approximately 45 minutes before the performance time. We advise being seated in the auditorium around 10 minutes before the start time where possible.

Latecomers may be admitted to the auditorium when a suitable break in the performance occurs but admission cannot always be guaranteed. You may be given an alternative seat due to the intimacy of the auditorium

Tickets cannot be refunded. Our friendly team can help you re-arrange your visit if you are unable to attend. To request an exchange please contact our Box Office team on 0330 333 5961 or email info@sohoplace.org. Exchange requests can only be processed up to 48 hours prior to the performance.

For assistance in making your booking, please contact our Box Office team directly by emailing boxoffice@sohoplace.org or phoning the team on 0330 333 5961.

You will receive a pre-show email at least 48 hours before the performance with your tickets and more information about your upcoming visit. If you do not receive the email or tickets please go to the @sohoplace Box Office on the day of the performance for assistance.

Most productions have a groups and/or education rate which will appear on the individual show pages. For standard groups or education groups please call 0330 333 4817 or email groups@nimaxtheatres.com and our Groups & Education team will be happy to help you.

For groups of 10+ or education groups please call 0330 333 4817 or email groups@nimaxtheatres.com and our Groups & Education team will be happy to help you. For smaller groups, please book online, or contact our Box Office at info@sohoplace.org or phone the team on 0330 333 5961.

@sohoplace accepts Theatre Tokens which can be used in person at the Box Office or over the phone on 0330 333 5961. For Terms & Conditions or to buy Theatre Tokens, visit the SOLT Theatre Tokens website: https://www.theatretokens.com/

Some shows do have specific age restrictions due to content. The age recommendations vary in each production and are available to view on the specific show pages. A valid ticket is required for all persons attending the theatre, regardless of their age. For all productions, children under the age of 15 are required to be accompanied by a responsible adult in seats adjacent to each other. For more information contact our Box Office team on 0330 333 5961.

Concessions can vary from show to show. Please contact our Box Office team to discuss any available concession ticket on 0330 333 5961 or at info@sohoplace.org. Please note, some concession tickets are only available to purchase at the @sohoplace Box Office on the day of the show and are subject to availability.

Day seats are a limited number of tickets held for each performance which are only available to purchase on the day of the show from the @sohoplace Box Office or via an authorised third party ticket seller. Usually each customer is limited to 2 tickets and these are available on a first come, first served basis. Due to popular demand day tickets are not available to buy online or over the phone, and may not be available for all shows. For information specific to the show you want to see, visit the show page on the @sohoplace website, or contact us on info@sohoplace.org.

All of our prices are inclusive of VAT and include a sustainability levy and (where applicable) a booking fee. This will be made clear at the time of booking.

Tickets may be returned to the @sohoplace Box Office for resale, provided they were not booked via a third party, for resale 24 hours prior to the performance up until the performance time. We can only place returned tickets on sale after all other tickets for that performance have been sold. Resales are not guaranteed, and you will only receive a full refund if and when the ticket is resold. To put your tickets up for resale, please contact the Box Office via email info@sohoplace.org or phone on 0330 333 5961.

If we receive any returns for a sold-out performance, we will make them available online to purchase. If any tickets are returned during the incoming of a performance, these will be offered to the returns queue at the theatre on a first-come, first-served basis.

It may be possible to meet the cast of a show after the performance at our Stage Door, which is at the back of the theatre, on Goslett Yard. This is not a guarantee.

We do. You can find out more about our accessibility programme at sohoplace.org/accessibility

Many of our shows offer access performances; audio described, captioned, relaxed/autism friendly and BSL signed performances. For further information and to book tickets for these performances please visit our accessibility page. You can also contact our Box Office team for more information and to book, at access@sohoplace.org or on 0330 333 5962.

@sohoplace we hold a selection of seats for the specific needs of access patrons, subject to availability. Contact our Box Office team at access@sohoplace.org or on 0330 333 5962, and our team will be happy to discuss the options available to make each patrons visit as comfortable and enjoyable as possible. Details on our access offering including wheelchair access and hearing systems for the theatres can also be found on the accessibility page.

@sohoplace has step free access to all levels of the Theatre via lift access, and all levels of the Theatre have step free seating available. A unisex adaptable toilet is available on each level of the theatre. To book access seats or for further venue accessibility questions please contact our Box Office team at access@sohoplace.org or on 0330 333 5962. You can also find accessibility information listed on our accessibility page.

Free disabled street parking is available around London on a first-come first-served basis and cannot be reserved. You can view disabled parking spaces by visiting parkingforbluebadges.com. Disabled parking spaces are also available at Q-Park parking facilities. You can save up to 50% off parking with Q-Park (after 12pm and for up to 4 hours) which must be booked in advance by clicking here.

Yes, the theatre is fitted with a Senheisser FM system with 20 headsets and 10 body packs and neck loops available. Headsets, body packs and neck loops are available from our front of house team, on a first-come first-served basis. Alternatively patrons with a Cochlear implant or BAHA can plug their own audio cable directly into our body pack. Our body packs have a 3.5mm jack output.

Guide dogs and hearing dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time. We ask that you make us aware if you’re bringing a guide dog at the time of making your booking, by emailing our team at access@sohoplace.org or on 0330 333 5962.

To talk to us about hosting your next event @sohoplace, email our team at events@sohoplace.org or call us on 020 3840 9668.

Yes, our Auditorium is available to hire for daytime events throughout the week, and evening events on non-performance days. Please speak to our events team to enquire at events@sohoplace.org or call us on 020 3840 9668.

Yes, we hire out our Studio space for a variety of events. Please speak to our events team to enquire at events@sohoplace.org or call us on 020 3840 9668.

Please speak to our events team to enquire about bar spaces for hire at events@sohoplace.org or call us on 020 3840 9668.

We work exclusively with a number of approved catering partners, currently: EasyGourmet; Social Pantry and Clement Worrall. We also provide a full bar and limited food service in-house. For further details and introductions please contact our events team for further information at events@sohoplace.org or call us on 020 3840 9668.

Details of current vacancies can be found at sohoplace.org/work-with-us

You can purchase show merchandise from the merchandise stands in the building. This may vary depending upon the production, please ask the venue Management team if you have any questions about merchandise.

You are welcome to wear a face covering when inside the theatre if you wish.

Sorry. Due to the volume of such requests, this isn’t something we’re able to offer at this time.

For ticketing enquiries and feedback contact boxoffice@sohoplace.org
For all non-ticketing related enquiries please contact us at info@sohoplace.org.