Accessibility
For information on accessibility @sohoplace and to assist customers who may have access needs plan their visit, please see below.
If you require any additional assistance or need further information, please call our access line on 0330 333 5962 or email us on access@sohoplace.org
Customers can select up to two seats per performance at the discounted access rate of 50% off per person (equivalent to “Carer Goes Free”) – these include:
- Wheelchair park spaces and companion seats are available for every production.
- End of Aisle seating located in Stalls.
- Central row seating in the Stalls – we recommend these seats for patrons who are blind or have loss of vision and patrons who are deaf, deafened or are hard of hearing.
If you require additional seating or you have any questions, you can also book accessible seating by calling our access line on 0330 333 5962 or email us on access@sohoplace.org.
Browse our access performances
Kyoto
Call us on 0330 333 5962 or email us at access@sohoplace.org
The RSC have created a Sonic Story, which highlights the key sounds throughout the performance. Download the Kyoto Sonic Story here.
To book accessible seating for all of our performances; including wheelchair park seats please click here.
The Fifth Step
Access Enquiries
To book accessible seating for all of our performances; including wheelchair park seats please click here.
Call us on 0330 333 5962 or email us at access@sohoplace.org. For further access information, please view our Accessibility page.
Accessibility @sohoplace
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There is lift access to each level of the theatre. -
There is a unisex adaptable toilet on each level of the theatre. -
There are Ladies and Gentleman’s toilets on all levels, except the Stalls. -
The theatre has bars on each level. -
The theatre is fitted with a Senheisser FM system with 20 headsets and 10 body back and neck loops available. Headsets, packs and neck loops are available from our front of house team, on a first come first serve basis. Alternatively patrons with a Cochlear implant or BAHA can plug their own audio cable directly into our body pack. Our body packs have a 3.5mm jack output. -
For information about disabled parking in Westminster please visit www.parkingforbluebadges.com or visit the Q-Park website here -
Guide dogs and hearing dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time. We ask that you make us aware if you’re bringing a guide dog, at the time of making your booking. -
The foyer of the theatre is step free from street level.
To access the stalls there are 28 stairs up from street level.
To access the First Balcony there 46 steps from street level.
To access the Second Balcony there 64 steps from street level.
Proof of eligibility
By purchasing tickets through our access link you agree that any ticket(s) purchased at the concessionary rate will only be used by a disabled person (as defined by the Equality Act 2010) and their companion. We reserve the right to check proof of eligibility at the theatre and, in the event that valid proof of eligibility is not provided, refuse entry.
Proof of Eligibility can be, but not limited to, any of the following documentation:
Front page of DLA / PIP
Armed Forces Independence Payment
Blue Badge
Nimbus CredAbility / Access Card
Certificate of Visual Impairment
Continuing Healthcare Package
Disabled Railcard
Recognised Assistance Dog ID Card
War Disablement Pension
Dual Sensory Impairment
CEA Card
Document with a ‘+1’ symbol
FAQs
We do. You can find out more about our accessibility programme at sohoplace.org/accessibility
Many of our shows offer access performances; audio described, captioned, relaxed/autism friendly and BSL signed performances. For further information and to book tickets for these performances please visit our accessibility page. You can also contact our Box Office team for more information and to book, at access@sohoplace.org or on 0330 333 5962.
@sohoplace we hold a selection of seats for the specific needs of access patrons, subject to availability. Contact our Box Office team at access@sohoplace.org or on 0330 333 5962, and our team will be happy to discuss the options available to make each patrons visit as comfortable and enjoyable as possible. Details on our access offering including wheelchair access and hearing systems for the theatres can also be found on the accessibility page.
@sohoplace has step free access to all levels of the Theatre via lift access, and all levels of the Theatre have step free seating available. A unisex adaptable toilet is available on each level of the theatre. To book access seats or for further venue accessibility questions please contact our Box Office team at access@sohoplace.org or on 0330 333 5962. You can also find accessibility information listed on our accessibility page.
Free disabled street parking is available around London on a first-come first-served basis and cannot be reserved. You can view disabled parking spaces by visiting parkingforbluebadges.com. Disabled parking spaces are also available at Q-Park parking facilities. You can save up to 50% off parking with Q-Park (after 12pm and for up to 4 hours) which must be booked in advance by clicking here.
Yes, the theatre is fitted with a Senheisser FM system with 20 headsets and 10 body packs and neck loops available. Headsets, body packs and neck loops are available from our front of house team, on a first-come first-served basis. Alternatively patrons with a Cochlear implant or BAHA can plug their own audio cable directly into our body pack. Our body packs have a 3.5mm jack output.
Guide dogs and hearing dogs are welcome. For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service for 2 dogs at a time. We ask that you make us aware if you’re bringing a guide dog at the time of making your booking, by emailing our team at access@sohoplace.org or on 0330 333 5962.
